Close rates track response time more tightly than any other variable. Grade your store's first-response speed against benchmarks and see what the gap costs in gross every year.
Web forms, chat, phone calls, referrals, and other inquiries that need a response.
150leads / monthNew customers divided by total leads, as it stands today.
8% close rateUse the typical revenue or gross profit generated by one new customer.
Be honest — after-hours, weekends, and peak periods count.
— per month left on the table
These figures are directional — a conversation starter, not an audit. They model the inputs you provided against typical benchmarks. A rethinQ Associate can help you pressure-test the real numbers for your business.
The leads get answered while they're hot, and the gross stays in the store.
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Stay curious & rethinQ your potential.
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