Diagnose
Your Associate runs a comprehensive physical security assessment to establish a clear baseline using rethinQ's proprietary intake questionnaires and maturity scorecards.
Physical Security Services Division
Securing people & spaces.
The complete client onboarding and consulting framework for the rethinQ Physical Security Services Division — grounded in ASIS and ESRM practice, vendor-neutral, and measured before anything is recommended.
Who we are
Not a firm. Not an agency. A curated collective.
rethinQ Solutions is a collective of elite, independent contractors who assemble under the rethinQ banner when the problem demands it — and dissolve when the work is done. No permanent payroll. No overhead-driven recommendations. No standing army waiting for a war.
We serve clients facing challenges that don't fit neatly into the service catalogues of established vendors. Our value isn't just what we deliver — it's the vantage point we bring. We assess before we advise. We measure before we build.
Growth
Revenue acceleration, pipeline generation, digital presence, vendor coordination
Technology
AI integration, cloud strategy, digital transformation, systems architecture
Security
Cyber and physical risk, compliance, incident response, property profiling
People
Psychometric-informed talent, corporate therapy, leadership, culture design
Your rethinQ Associate
A trusted advisor who works for you — not the vendors.
Every rethinQ Associate is a hands-on strategist with real-world execution experience. They embed with your team, learn your business inside and out, and take full ownership of sourcing, negotiating, and overseeing every vendor relationship on your behalf — across physical security and beyond.
The challenge
Guard service vendors, access control integrators, surveillance installers, and emergency consultants are all pitching their piece of the puzzle. Nobody is assessing your full physical exposure across facilities, perimeter, people, and operations — and nobody is coordinating the response.
The rethinQ approach
Your rethinQ Associate evaluates your complete physical risk posture across facilities, access, surveillance, emergency preparedness, and personnel protection — then sources and manages the right partners across every dimension. One advisor for your entire physical security strategy.
1
2
Source & align
Instead of disconnected vendors, your Associate builds a unified physical security strategy, sources the right specialists, and coordinates delivery across the full stack.
3
Measure & sustain
Ongoing oversight with clear KPIs, sprint reviews, and quarterly reassessments. Your Associate holds every vendor accountable to measurable outcomes.
Built-in accountability
One advisor. One strategy. One point of trust.
Full vendor accountability. No more siloed agencies working at cross-purposes.
Physical Security Services Division
ASIS and ESRM grounded. Tied to no integrator.
The Physical Security Services Division helps clients identify, assess, and mitigate risks to their physical environments, people, and operations. Our recommendations are based on evidence and best practices, not tied to any specific product, integrator, or guard service.
From access control systems to surveillance architecture, from threat assessments to emergency preparedness, this division addresses the threats that exist in the real world. For organizations seeking complete coverage, it is designed to operate alongside our Cyber Security Division as part of a unified security strategy.
| Service area | What we deliver | Key outcomes |
|---|---|---|
| Physical risk assessment & strategy | Site vulnerability assessments, threat-environment analysis, risk scoring by location, property profiling, insurance and liability review, executive briefings | Clear understanding of physical risk, prioritized site hardening plan, reduced liability |
| Access control & perimeter security | Access control audits, key and credential management review, visitor management assessment, perimeter barrier evaluation, entry/exit point analysis | Controlled access, reduced unauthorized entry risk, scalable access architecture |
| Surveillance & monitoring | CCTV/IP camera assessment, coverage gap analysis, monitoring workflow review, AI-assisted detection evaluation, retention policy guidance | Optimized camera coverage, improved detection, actionable surveillance intelligence |
| Workplace safety & emergency preparedness | Emergency response plan development, evacuation procedure review, fire and life safety assessment, active threat preparedness, AED and first aid readiness | Tested procedures, OHS compliance, improved employee safety, reduced liability |
| Executive & personnel protection | Executive threat assessments, travel security planning, personal security protocols, protective intelligence, event security, workplace violence prevention | Reduced personal risk, secure travel protocols, proactive threat awareness |
| Security operations & governance | Guard force assessment, contract security vendor evaluation, SOC design guidance, security policy development, OHS and building code compliance | Optimized operations, right-sized guard force, regulatory compliance, vendor accountability |
Client onboarding framework
Five phases. Nothing prescribed before it's measured.
Every Physical Security engagement follows a structured five-phase onboarding process. Your rethinQ Associate guides you through each phase, ensuring deep understanding of your business before any recommendations are made.
01Week 1
Discovery & intake
Objective: Understand the client's facilities, operations, current physical security posture, and threat environment.
- Conduct a 90-minute Executive Discovery Session with senior leadership, facilities management, security/operations, and HR stakeholders
- Distribute and collect the rethinQ Physical Security Intake Questionnaire including the property profiling module — facilities, structural inventory, perimeter, access, surveillance, and emergency readiness
- Gather access to floor plans, access control logs, surveillance layouts, insurance policies, OHS documentation, and incident logs
- Conduct preliminary site walkthroughs at primary facilities to validate documentation and identify obvious gaps
- Map the security decision-making structure across facilities, operations, HR, and finance
Deliverable
Completed Physical Security Profile, Property Profile, and Discovery Summary Report
02Weeks 2–3
Current state assessment
Objective: Perform a comprehensive audit across all physical security functions to establish a maturity baseline and identify critical gaps.
| Assessment area | What we evaluate | Scoring |
|---|---|---|
| Risk assessment & planning | Site-level threat analysis, risk scoring methodology, physical security strategy, insurance adequacy, liability exposure | 1–5 maturity score (ASIS/ESRM) |
| Access control & perimeter | Access control systems, key/card management, visitor protocols, perimeter barriers, entry/exit security, after-hours access | 1–5 maturity score |
| Surveillance & detection | Camera coverage and quality, monitoring workflows, blind spot analysis, alarm systems, analytics, evidence retention | 1–5 maturity score |
| Emergency preparedness | Emergency response plans, evacuation procedures, fire and life safety, active threat protocols, drill cadence, first aid | 1–5 maturity score (OHS-aligned) |
| Personnel protection | Executive security, travel safety, workplace violence prevention, personal threat awareness, event security capability | 1–5 maturity score |
| Security operations & governance | Guard force effectiveness, vendor management, SOC maturity, policy documentation, regulatory compliance, budget optimization | 1–5 maturity score |
Deliverable
rethinQ Physical Security Maturity Scorecard — scored across all six dimensions with site-level findings, gap analysis, and remediation priorities.
03Week 4
Gap analysis & service matching
Objective: Translate assessment findings into a prioritized action plan, mapping gaps to specific rethinQ Physical Security services and vendor partners.
- Generate the Physical Security Gap Matrix: current state vs. target state for each assessment dimension and site
- Prioritize gaps using a Risk-Impact framework — critical/immediate, high/short-term, medium/strategic, long-term — factoring threat likelihood, business impact, and regulatory exposure
- Match each gap to one or more rethinQ Physical Security services with timelines, resource requirements, and dependencies
- Identify and shortlist vendor partners — integrators, guard services, surveillance, emergency consultants — with your Associate managing all sourcing, scoping, and oversight
- Develop a phased Physical Security Roadmap with milestones, quick wins, and long-term hardening initiatives
- Define KPIs and prepare preliminary investment estimates including capital and operating expense recommendations
Service matching decision logic
| If assessment reveals… | Primary service match | Supporting services |
|---|---|---|
| No threat assessment, unknown exposure, inadequate insurance, no strategy | Physical risk assessment & strategy | Security operations, Emergency preparedness |
| Weak entry/exit controls, outdated systems, poor visitor management, unsecured perimeter | Access control & perimeter security | Surveillance, Risk assessment |
| Camera blind spots, no monitoring workflow, outdated equipment, poor evidence management | Surveillance & monitoring | Access control, Security operations |
| Untested evacuation, no active threat protocol, outdated fire safety, poor drill cadence | Workplace safety & emergency preparedness | Security operations, Personnel protection |
| No executive protection, unsafe travel protocols, workplace violence risk | Executive & personnel protection | Risk assessment, Emergency preparedness |
| Ineffective guard force, poor vendor oversight, no policies, OHS non-compliance | Security operations & governance | Risk assessment, Access control |
Deliverable
Physical Security Strategy Roadmap with prioritized recommendations, vendor shortlist, capital and operating estimates, and projected outcomes.
04Week 5
Strategy presentation & alignment
Objective: Present findings and recommendations to leadership, align on priorities, and finalize engagement scope.
- Deliver a formal Physical Security Strategy Presentation with visual scorecards, risk heat maps, site walkthroughs, and the recommended roadmap
- Facilitate a collaborative risk prioritization workshop to align leadership on sequencing, acceptable risk thresholds, and budget allocation
- Refine engagement scope based on client feedback, budget constraints, internal capacity, regulatory timelines, and risk appetite
- Define the Statement of Work including timelines, milestones, vendor assignments, governance structure, and escalation procedures
- Establish communication cadence — weekly stand-ups, bi-weekly sprint reviews, monthly executive briefings, quarterly reviews
Deliverable
Signed Statement of Work, finalized project plan, risk mitigation priorities, and assigned rethinQ Associate and security team.
05Week 6+
Engagement kickoff & execution
Objective: Transition from assessment into active execution with clear ownership, vendor oversight, sprint cycles, and iterative delivery.
- Your rethinQ Associate assumes ownership of all vendor relationships and active service engagements
- Launch the first 30-day sprint with defined objectives, controls to implement, and measurable targets
- Deploy security dashboards and KPI tracking tied to the Physical Security Maturity Scorecard baseline
- Execute prioritized remediation: policy development, system installation, training deployment, facility upgrades, drill execution
- Conduct weekly operational stand-ups and bi-weekly sprint reviews with the client's security or facilities lead
- Deliver a 30-day Progress Report with security posture improvements, risk reduction metrics, and recommended adjustments
Deliverables
Active service delivery, security documentation, KPI dashboards, 30/60/90-day progress reports, quarterly security reviews.
Onboarding timeline
Six weeks from first conversation to active delivery.
| Timeline | Phase | Key output | Client commitment |
|---|---|---|---|
| Week 1 | Discovery & intake | Physical Security & Property Profile | 4–6 hours + site walkthrough |
| Weeks 2–3 | Current state assessment | Physical Security Maturity Scorecard | Facility access + team availability |
| Week 4 | Gap analysis & service matching | Physical Security Strategy Roadmap | 2–3 hours |
| Week 5 | Strategy presentation & alignment | Signed SOW & project plan | 2–4 hours |
| Week 6+ | Engagement kickoff & execution | Active delivery + dashboards | Ongoing weekly stand-ups |
What your Associate manages
From door locks to guard services to emergency planning.
Your rethinQ Associate coordinates your full physical security program. No more gaps between integrators and vendors. One strategy, one advisor, complete physical coverage.
- 01Access control integrators and credential management vendors
- 02Surveillance installers, CCTV vendors, and analytics providers
- 03Guard service providers, in-house and contract
- 04Fire and life safety inspectors and emergency consultants
- 05Executive protection firms and travel security providers
- 06Insurance brokers, OHS consultants, and compliance auditors
Maturity scorecard
Every dimension scored on the same 1–5 scale.
This scoring guide ensures consistency across assessments and provides clear benchmarks for client communication.
1Ad Hoc
No formal physical security strategy or documented processes. Activities are reactive and inconsistent. Significant unmanaged risk and missed opportunities.
2Emerging
Basic activities exist but lack structure, consistency, or measurement. Some awareness of gaps but no clear plan to address them.
3Defined
Formal processes exist and are documented. Core metrics are tracked. Strategy in place but execution is inconsistent or under-resourced.
4Managed
Strategy is well-executed and data-driven. Processes are optimized with regular iteration. Performance meets or exceeds industry benchmarks.
5Optimized
Industry-leading performance. Continuous innovation, advanced automation, and predictive capabilities. The function is a competitive differentiator.
Engagement models
Scoped to your budget, timeline, and capacity.
Every model includes an embedded rethinQ Associate as the single point of accountability.
| Model | Best for | Structure | Duration |
|---|---|---|---|
| Diagnostic only | Independent assessment before committing to execution — ideal for board reporting, M&A, or organizational health checks | Phases 1–3: Discovery, Assessment, and Gap Analysis with full Scorecard and Roadmap | 4–5 weeks |
| Project-based | Targeted engagements with defined scope and deliverables | Full onboarding (Phases 1–5) scoped to specific service areas with fixed deliverables | 2–6 months |
| Retainer / managed services | Ongoing program management with continuous oversight, periodic reassessments, and strategic support | Full onboarding followed by recurring monthly services with a dedicated rethinQ Associate | 6–12 months (renewable) |
| Fractional CSO | Senior leadership without the full-time commitment | Part-time executive placement (10–20 hrs/week) to own and drive strategy | 6+ months |
Start the conversation
Ready to rethinQ your physical security strategy?
Every great engagement begins with a structured conversation. Reach out to start your Discovery phase.
[email protected] · 1-855-rethinQ (738-4467) · rethinq.ca
Confidential — rethinQ Solutions
[email protected] | 1-855-rethinQ (738-4467)
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